I'm 1,000,000 member and often delight in traveling on AA,but U.S. Air is no superior. The staff is incredibly impolite
We are Regular flyer prospects for more than 30 many years, and one of the points of interest for us to continue with all your services are definitely the perks you give to us and The nice service We've generally experienced in so many outings with AA. On Jan 29 2015, I identified as AA en Español to help make arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A nice lady Ana Maria helped me with all the paper operate and I did buy all the additional expenditures with my City Charge card foe my spouse and myself and Ana Maria instructed me that I will acquire confirmation on my e mail, and gave me about the cell phone our two locator data. Perfectly, right now when I referred to as yet again due to the fact we didn't get the data on my e-mail, we ended up informed to our shock that only my spouse experienced reservation and there was absolutely nothing on record for myself!
We are extremely annoyed attempting to find out about our advantage miles. Account numbers BBB88568 and 18NH898. We ended up scheduled to fly to India March 2012 and all flights to India had been canceled. We need to know our miles standing and if any miles are already canceled we want them reinstated.
We were being on AA 1517 from Miami to Roatan 02/13/sixteen and 02/14/sixteen & The flight was not able to land in Roatan and diverted to Belize. I am familiar sufficient with traveling to grasp the Captain built the right simply call as well as diversion was climate connected. On landing in Belize we ended up knowledgeable because of the Captain there was a warning gentle on an engine that necessary to be resolved, the part was accessible in Belize. The result was a clear mechanical hold off. We deplaned and were being explained to we'd get meals and drink. Just after greater than an hour or so we experienced not been fed along with a bit later on we were given a sandwich and bottled h2o and then instructed we could board.
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The crew customers were quite possibly the most non caring I've at any time been on the flight with. It reminded me off my times inside the hotel company once we had union and non union groups. I won't ever fly American again I I have to go west I will push.
following a delayed flight away from Detroit mainly because there wasn’t a operating PA program( which we ended up informed was FAA necessary). We reloaded on exactly the same aircraft and flew to Dallas over two hours afterwards. ( the flight attendants had to stroll the ailes to speak). our flight was to go away at 600am. we lastly remaining at 1145am. On arriving in Dallas we were rushed to our up coming gate for Denver. Upon arriving in Denver late afternoon, we experienced no baggage. We have been explained to it would be on among the next three flights from Dallas.
getting in contact with a true man or woman at AA consumer service is next to unachievable. The Web page record a telephone number, which can be for cargo and that only references a web site which is no help in the slightest degree.
1st, although this electronic mail is not meant as being a reaction into the remarks you just submitted, it does verify We now have been given your feedback and possess assigned a reference quantity, which the thing is beneath.
still nothing at all on flight 1583. Do not realize not enough interaction. Am now realizing I am unlikely for making connection in Miami at 10am
Record locator AQRPGM my knowledge With all the ticket agent within the Miami international Airport was terrible. Arrived two several hours just before my flight as being the flight was boarding I had my boarding pass I choose to Obtain headset came again plus the ticket agent mentioned I didn’t Have a very boarding pass.
So, we landed in A further city, stayed the night there, after which you can flew in A different Aircraft. We have been all established to go, and after that they informed us we couldn’t go anyplace because of “Mechanical Concerns.
Quite dissatisfied with AA. During my vacation to NORFOLK from ALBUQUERQUE this time all over on Military services Orders – a lot of difficulties happened which i just can’t overlook and ponder why some guidelines exist since they do. Setting up off, my baggage was not tagged effectively popping out of i loved this Albuquerque and didn't make the transfer connection in DFW to ORF – 8 hour hold off with luggage attending to me, which had my uniforms for the following day. Indeed I acquired my uniform in time, but only allowed for ~4 hours of rest just before reporting for responsibility immediately after I drove to airport to find the bag. In addition to my DoD ID is now not in the system to allow for TSA pre-Check out…both of these predicaments are not a large deal and I can easily forget about these things with no need to produce a comment…the return vacation again to ABQ is my cause. On my return journey, my plan was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed a little bit more than one hour resulting in me to get about a 15 moment window for my relationship flight in CHARLOTTE to PHOENIX. Once i saw this restricted window, I attempted to operate with the customer service clerk on the gate in NORFOLK to obtain a little something performed (i.e. notify gate in CHARLOTTE that somebody on Armed service ORDERS could be a little late and to hold gate to allow transfer – would've solved what exactly is about to occur)…considering the fact that quarter-hour was in a few “thirty minute window†allowance for just about anything to be finished and that I might have time to create my transfer – she would not or could not do anything at all for me.
Just producing to Permit you are aware of inspite of the difficulty in getting to my location on March 2, 2016, and the disappointment I had Using the scheduling from you, I was more than happy with the employees at Charlotte, North Carolina. All of that I arrived in contact with had been most helpful and type.